Customer Support Specialist - 12 month contract (d/f/m)

Ableton AG / Germany

Full-time

Fixed-term

Your mission

As a customer support specialist at Ableton, you’ll be part of a diverse, international team that includes many musicians and experienced Live users. Your mission is to uphold Ableton’s reputation for attentive, customer-focused support. Success in this role requires strong self-motivation, the ability to view challenges from the customer’s perspective, and a genuine interest in enhancing the overall Ableton user experience.

We’re seeking a new team member with solid knowledge of Ableton Live and a passion for music technology. You should have a passion for providing excellent customer experience in English, and enjoy helping users resolve issues via email.

This is a full-time, 12 month contracted position in Berlin with a desired start date in November 2026 (flexible). We offer the option to alternate flexibly between remote work and time on-site in our Berlin office.

Your responsibilities

You will deliver technical support to users via email
You will assist customers with sales and account-related inquiries through email
You will work closely with various teams across Ableton to resolve product-related issues and improve support workflows
You will contribute to team meetings and participate in dedicated workgroups

Your profile

You bring a good understanding of Ableton Live and feel at home working with audio hardware, software, and troubleshooting on macOS and/or Windows
Your written and spoken communication skills are excellent in English (Other languages, especially French, or German (approx. C1 level) are a plus
You approach challenges with a service-oriented mindset and naturally consider situations from the customer’s point of view
You thrive in collaborative environments while maintaining an independent, proactive, and solution-focused working style
You have the ability to work efficiently - especially during periods of high inbox volumes
Ideally, you have some experience in customer service and are comfortable working with customer support platforms

Your application

If you like the sound of this role, please apply with the following documents and information:

CV (without a picture)

Über uns

Ableton kreiert mit Leidenschaft Software und Hardware für die Produktion und die Performance von Musik. Kollektiv investieren wir Zeit, Fleiß und Lernbereitschaft in die Entwicklung außergewöhnlicher Produkte für eine Gemeinschaft von Anwendern. Derzeit arbeiten 300 Mitarbeiter an unseren Standorten in Deutschland, USA und Japan. Wir geben unseren Mitarbeitern das, was sie brauchen, um ihr Können zu entfalten. Deshalb legen wir großen Wert auf faire Bezahlung, flexible Arbeitszeiten und verzichten weitgehend auf normierte Arbeitsabläufe. Da wir uns stetig verbessern wollen, schaffen wir Möglichkeiten, voneinander und miteinander zu lernen. Bei Ableton arbeitest du in einem entspannten und gleichzeitig dynamischen Umfeld mit Kollegen aus aller Welt. Gemeinsam haben wir viel erreicht und noch viel vor.